Answer every resident, on the first ring
Your 311 line floods after every storm, missed pickup, and tax deadline. MuniPal answers each call, logs the request, and routes it to the right department — without a hold queue.
24/7
Calls answered
<1s
Pickup time
40+
Languages
The 311 line can't keep up
Every ring is a resident who needs something. The ones stuck on hold give up — and the request never gets logged.
More calls than clerks
A snowstorm or a missed collection route sends volume through the roof. A handful of staff can't answer fast enough, and the queue backs up all morning.
Residents don't hold — they hang up
Ten minutes of hold music and they give up. The pothole goes unreported, the complaint escalates, and it lands in a council inbox instead.
After hours, it's voicemail
A water main breaks at 11 PM and the line goes to a mailbox nobody checks until Monday. Urgent issues wait; residents stew.
Built for how a municipality actually runs
Not a phone tree. A voice that knows your departments, your service catalogue, and when to escalate to a person.
French
Spanish
English
Mandarin
Cantonese
Hindi
Tagalog
Punjabi
Korean
Vietnamese
Italian
Arabic
German
RussianSpeaks your residents' language
Detects the caller's language and responds in kind — 40+ languages including Mandarin, Arabic, and Urdu, switching mid-call. No translation line to transfer to.
Nothing to log into
A phone number anyone can use. Older residents request windrow clearing, check transit, or sign up for programs by talking — no app, no portal, no password.
| MG | Maria Garcia (415) 555-0182 | 2:14 |
| JO | James Okafor (212) 555-0147 | 1:47 |
| WC | Wei Chen (312) 555-0119 | 0:52 |
| DC | David Cohen (206) 555-0135 | 0:23 |
| EL | Emma Larsson (617) 555-0193 | 0:11 |
| PP | Priya Patel (305) 555-0168 | 0:05 |
| NB | Naomi Bennett (404) 555-0176 | 3:02 |
| SR | Sofia Rossi (503) 555-0128 | 1:19 |
| KT | Kenji Tanaka (702) 555-0154 | 0:44 |
| FA | Fatima Al-Sayed (713) 555-0161 | 2:37 |
| LO | Liam O'Connor (303) 555-0139 | 0:33 |
| GK | Grace Kim (646) 555-0115 | 0:08 |
| MG | Maria Garcia (415) 555-0182 | 2:14 |
| JO | James Okafor (212) 555-0147 | 1:47 |
| WC | Wei Chen (312) 555-0119 | 0:52 |
| DC | David Cohen (206) 555-0135 | 0:23 |
| EL | Emma Larsson (617) 555-0193 | 0:11 |
| PP | Priya Patel (305) 555-0168 | 0:05 |
| NB | Naomi Bennett (404) 555-0176 | 3:02 |
| SR | Sofia Rossi (503) 555-0128 | 1:19 |
| KT | Kenji Tanaka (702) 555-0154 | 0:44 |
| FA | Fatima Al-Sayed (713) 555-0161 | 2:37 |
| LO | Liam O'Connor (303) 555-0139 | 0:33 |
| GK | Grace Kim (646) 555-0115 | 0:08 |
A case number on the spot
Reports a pothole, coyote sighting, or broken streetlight, opens a service ticket, and reads back the case number — then handles status checks on existing reports.
Calls today
1,247
Avg handle
2m 14s
Resolved
94%
You see every call
Transcribed, summarized, searchable. See what residents are calling about and what the agent logged.
The calls your 311 line gets all day
The routine questions and requests that make up the bulk of resident calls — answered, logged, and routed without tying up a clerk.
Waste & recycling
Collection schedules, missed pickups, what goes in which bin, and bulky-item or yard-waste days.
Permits & licensing
Building, renovation, and business-licence questions, what an application requires, and where one stands.
Property tax & utilities
Tax and water-bill balances, due dates, payment options, and confirmation that a payment landed.
Roads & public works
Potholes, downed trees, streetlight outages, and snow clearing — logged with the location and a case number.
Parks & recreation
Program registration, facility hours, field and permit bookings, and drop-in schedules.
Bylaw & complaints
Noise and parking complaints, property-standards issues, and animal control — routed to the right officer.
Questions from municipal teams
Everything you need to know before putting MuniPal on your line.
